Expedia is adding a number of ChatGPT-based travel planning features to its app when it updates its Android app in August. earlier this year the company launched conversational trip planning powered by ChatGPT in the Expedia iOS app. When it launches on the Android app next month, it will come with a range of new features. Activities recommended in the conversation will automatically save to Trip Planner alongside hotels, making it easier for members to add more trip items, and start looking into other aspects, such as availability.
Later this summer, hotels recommended during a conversation will also feature images and more accurate details such as price ranges and reviews from travelers. Also from later this summer Expedia members will be able to go back and continue the same conversation at any time; start a new conversation by choosing one of the suggested prompts; and respond throughout a conversation by choosing a suggested response.
Expedia is also launching smart shopping for hotels on the Hotels.com app. This helps travellers more easily compare and narrow down their hotel options when shopping in the app. It includes a new hotel comparison tool that travellers can use to compare prices, ratings, amenities and more, side by side for up to five properties. There are also AI-powered recommendations that suggest the best room type for travelers based on 40 factors, such as who’s traveling, where they’re going, and for how long.
Expedia is also making it easier for travellers to shop and book a flight using their air credits. Travellers can log into their Expedia account to apply their air credit to an eligible flight just a few clicks.
“We’ve significantly increased the pace of innovation at Expedia Group over the past few years, allowing us to push the boundaries in tech, loyalty, and service,” said Expedia Group Vice Chairman and CEO, Peter Kern. “With our industry-leading advancements in AI and machine learning and our new travel planning and shopping features we released today, no company is doing more to put the traveler experience front and center.”